Order Cancellation Policy - Orders that are canceled are subject to a cancellation fee based on the current production status of your job. The fees are as follows:
* $10.00 — PRIOR to a proof being sent.
* $25.00 — AFTER a proof being sent, but PRIOR to customer approval.
* NO REFUND — There will be no refunds of any kind AFTER a job has been approved.
ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT!
General Information - Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become our property unless pre-arrangements are made. Additional charges may apply if furnished media are incompatible with our software. Or the customer supplied art may not be unusable.
For each job, the customer may be required to supply a color hardcopy proof of their job when placing their order. If the job is two-sided, folds or binds (like brochures and catalogs), then a working model (mockup) of the job is required to indicate backup, page orientation, folding, binding and page order/assignment. We are not responsible for any such errors if a working model is not provided prior to proofing. We are also not responsible for any and all errors in the customer's printing job and any proofs approved by customer.
Right Of Refusal - We reserve the right to refuse service or products to any person or organization.
Turnaround Time - Although we make every possible effort to turn jobs around in the estimated times offered, your job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added onto the job. We will not credit customers if a job runs past the estimated turnaround time. TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE!
Proprietary Rights - NO WARRANTIES; LIMITATION OF LIABILITY